Aged Care
Step 1
Contact My Aged Care 1800 200 422 to request an aged care assessment.
Step 2
Assessment: My Aged Care will contact you with a date and time for your assessment. This will determine if you are eligible for a Support at Home Package, it will also determine the level of care that you need.
Step 3
Approval: You will receive a letter from My Aged care to confirm the outcome of your assessment. If approved, you will be placed on the National wait list until your package becomes available.
Step 4
Once you have been assigned a Support at Home Package, you can select a provider like Life Unlimited Support Services to deliver your supports.
Call our dedicated case manager on 0466 472 697 and they will work with you and your loved ones to develop a plan and get your services in place, to meet your goals and your needs.
The services available via a Support at Home Package include, but are not limited to:
Personal care
Showering, grooming, and dressing
Lawns and Garden Maintenance
Keeping your yard and access to your home tidy and safe
General household chores
Like cleaning and meal preparation
Social Support
Visiting a friend, group activities i.e., movies, lunch, attractions
Transport
For shopping and medical appointments
Care Coordination
And remember you have the flexibility and choice to change how often and when you use the services, and how you budget the spending on those services.
There are some things you CANNOT use your Support at Home Package for
A Support at Home Package cannot be used to pay for:
- home improvements that are not related to your care needs.
- paying your rent or mortgage
- buying your groceries
- paying for holidays
- Cost of entertainment activities
- Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme
- Payment of Home Care Fees
Fees & Charges
Support at Home Packages are provided at 8 different classifications, and each is assigned a quarterly budget by the Federal Government.
The total package budget is made up of the following:
- The Government subsidy (dependent on the package level)
- The Client Co-Contribution (if applicable to you) this is determined by Services Australia (Centrelink)
- The basic daily care fee (if applicable and can be negotiated).
Client Co-Contribution
The Government requires you to contribute to the cost of your care. This is called a Client Co-Contribution and the amount is different for everyone because it is based on an individual’s income. Services Australia sets your Client Co-Contribution rate.
Care Management Fee
These fees are paid from your Support at Home package budget and will be itemised in your monthly statement. The Care Management fees includes things like:
-
- reviewing the service agreement and care and services plan to make sure it fits in with your needs.
- coordinating and scheduling your services
- ensuring the care aligns with other supports.
- providing a point of contact for you/your support network
- ensuring care is culturally appropriate.
- identifying and addressing risks to your safety
Review and Exit Fees
Please note we do not charge an additional review fee over and above the Care Management fee. We do not charge exit fees when you no longer need your package or change providers.
Your costs are charged from your package, not from your pocket.